THE 2025 IndiGo DISASTER –HOW TO AVOID IT IN FUTURE ?
WHAT HAPPENED ?
Since late November 2025, IndiGo
has cancelled thousands of flights
nationwide — by December 7 the total cancelled flights were
reported to be over 3,800.
On some days, more than 750 flights
were cancelled across major airports (Delhi, Mumbai, Chennai, Bengaluru,
Hyderabad etc.).
The collapse in reliability was
dramatic: on-time performance dropped to as low as 19.7 %.
REASONS FOR THE CRISIS
The crisis was caused largely by a
shortage of available cockpit crew — triggered by newly implemented and
stricter rules for pilot rest and duty time (the Directorate General of Civil
Aviation (DGCA) “Flight Duty Time Limitation” norms that increased mandatory
rest hours for pilots, limited night-landings, and capped duty hours).
OUTCOMES AND WHAT WENT WRONG
The widespread cancellations left
thousands of passengers stranded — complaints of long delays, last-minute
cancellations, lack of communication or alternate flights, even basic support
(food, rebooking) in many cases.
DGCA issued a show-cause notice to
IndiGo’s top management for the operational failure.
IndiGo reportedly processed refunds amounting to ₹610
crore under government direction
WHAT IndiGo SHOULD DO TO PREVENT FUTURE DISASTERS?
IndiGo Should Build sufficient
staffing buffers and plan proactively for regulatory changes.
To Avoid over-reliance on “lean
scheduling” or just-in-time crew deployment. Some slack/buffer must be built
into scheduling so disruptions (weather, sickness, fatigue, leave) don’t
cascade into systemic collapse.
ADOPT RISK-AWARE OPERATIONAL MODELS OVER PURELY COST-EFFICIENT MODELS
IndiGo should use scenario-based capacity planning: simulate what happens
with moderate crew-shortage / flight-demand surges / weather disruptions /
regulatory shifts — and build contingency plans.
When new regulations come from DGCA, the airline should communicate
transparently to the regulator and public about its readiness: crew counts,
roster planning, compliance status.
Periodic audits (internal and external) of crew-rosters,
fatigue-management, crew-availability vs route schedule should be undertaken.
BETTER PASSENGER-CENTRIC CONTINGENCY PLANNING & COMMUNICATION
During IndiGo fiasco, majority of the IndiGo passengers complained that
they have informed by the IndiGo well in
advance about the cancellation of flight.
Transparent communication through all possible channels (app, SMS, social media, airport announcements) to reduce confusion and distress among travellers.
5-POINT REFORM ROADMAP FOR INDIA’S AVIATION SECTOR (POST-INDIGO CRISIS)
· Mandatory Crew-Capacity Planning & Stress-Testing
· Regulatory Early Warning System (EWS)
· Strengthening Competition & Market Resilience
· Standardized Passenger Protection & Crisis Protocol
· Technology-Driven Fatigue & Operations Management
POINTS JOSTLING IN OUR MIND
Is there
any Risk Management committee is existing in IndiGo. If yes, why it has not reviewed the DGCA ‘s “Flight Duty
Time Limitation” norms that increased mandatory rest hours for pilots, limited
night-landings, and capped duty hours and come out with the proper solution .
Why this
fiasco cantered around IndiGo only – Why Air India, Vistara, Akasa Air, and SpiceJet
were not affected is a million dollar question?
R V SECKAR, FCS, LLB 79047 19295










