IF YOUR TICKET IS NOT RESOLVED BY MCA FOR MORE THAN COUPLE OF DAYS , RAISE GRIEVANCE IN CPGRAM – IT WILL BE RESOLVED WITHIN 72 HOURS
CENTRALISED PUBLIC GRIEVANCE REDRESS MONITORING SYSTEM -CPGRAM
WHAT IS CPGRAM?
This is a Government of India Portal aimed at providing the citizens with a platform for redress of their grievances. If you have any grievance against any Government organization in the country, you may lodge your grievance here which will go to the Ministry/Department/State Government concerned for immediate redressal.
ONLINE COMPLAINT
This service allows users to file complaints regarding grievances or issues with government services. By submitting a complaint online, individuals can ensure their concerns are officially recorded and processed by the relevant authorities.
CPGRAMS IS AVAILABLE AS MOBILE APPLICATION
Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of Government of India and States. Every Ministry and States have role-based access to this system. CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG.
TRACKING THE STATUS OF GRIEVANCE IN CPGRAMS
The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant. CPGRAMS also provides appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer. After closure of grievance if the complainant is not satisfied with the resolution, he/she can provide feedback. If the rating is ‘Poor’ the option to file an appeal is enabled. The status of the Appeal can also be tracked by the petitioner with the grievance registration number.
IF ROC/MCA DOES NOT RESOLVE YOUR GRIEVANCE
Raise tickets in CPGRAMS, when you could not get proper solutions or unnecessary delay from any Govt departments.
For example , if you file a serious complaint on behalf of a client with MCA. The RoC slept on it for a long time. Then please file a complaint on CPGRAMS. Within 72 hours the RoC will sprung into action and your grievance will be resolved .
R V SECKAR , FCS, LLB
79047 19295
rvsekar2007@gmail.com
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